Returns for defective products should be communicated to the
Solaxx Technical Support Team, either by calling 561-455-0252, extension 2 for
homeowners and extension 3 for dealers, or by emailing [email protected].
hours are M-F, 9a-5p, Eastern Time. When calling or emailing, please have the following
- Part number from the Power Supply Unit (located at left hand side on PSU box,
barcode sticker at top)
- Serial number from the PSU (located at left hand side on PSU box, barcode sticker at
- Serial number from the salt cell, if applicable (barcode sticker on neck)
- Installation invoice or proof of purchase for the system.
- Shipping address, if not already indicated on invoice.
- Brief description of the problem including any diagnostics or other troubleshooting